SE 6 for Microtek 6400XL - where's the file??

[cpople]

I've sent a message to info@silverfast about this, but as yet haven't received a reply.

I paid $20 to upgrade my silverfast SE 5.5 to version 6 for my Microtek 6400XL, but despite receiving a serial number and confirmation of payment, I can't find the file to download! The website keeps linking me to version 5.5, which doesn't work in Jaguar (10.2).

Can anyone please redirect me to SE 6 for the 6400XL? Thanks in advance,

Chris

[LSI_Support]

Dear cpople,
on the SilverFast SE purchase site
www.silverfast.com/show/silverfast-se/en.html
we list a "workflow" that states
1st try the software
2nd purchase the software.

further information on this web site (in red letters) says:
"<font color=red>SilverFast SE 6</font> is currently not for all models and not for all OS and installation types. Please download SilverFast SE first."

[cpople]

Dear Support,

I'm not sure what you're telling me here. I've TRIED the software, in that I've been running version 5.5 for a few months now, and I'm very happy with it.

I've PURCHASED the upgrade to version 6, following precisely the directions on your website.

However, I can't find the version 6 file to download. There seems to be a mistake with your website.

I note that you say version 6 isn't available for all scanners, but surely you wouldn't allow me to use my credit card to buy the upgrade for my configuration without it actually being available!?

Chris