Scanning transparency using epson expression1640xl

[patricia]

I get scanner error message (red light blinking) whenever I try scanning transparecy using epson expression 1640xl. Can someboby help me please. It works fine with reflective but not transparency. Would this a problem with the scanner or silverfast.

Patricia Okafor

[LSI_Noack]

Dear Patricia

I suggest you want to download and install the latest update release of your version of SilverFast from our website. You might experience that this already does solve your problem.

If not, please don't hesitate to contact support: https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -