Registration information won't work.

[btswireguy]

Hi,
I just upgraded to Ver. 6 and my registration code won't work.
Steps I've taken:
1. I copied "ctrl c" my info from the origional invoice and pasted and saved it.
I pasted that into the info dialog box & it won't work.
2. It pasted from the conformation e-mail and it won't work.
3. I typed it directly and that won't enter either.
4. I put the CD from my previous bundled ver in the drive.
5.I copied the installation files from the bundled ver to a new CD so it would be in the root directory.
Any ideas please?
Thank you.
Mike

[LSI_Flyvbjerg]

Please contact our support team directly at "support@silverfast.de". They will help solving the problem.

Eric.

[nunatak]

Hi, I just upgraded to Ver. 6 and my registration code won't work.

ditto. i purchased Silverfast 6SE online last evening and i can't get it to accept my registration number.

works great in demo mode ... but ....

help

Peter

[Peter Calvin]

When I bought SE on line, I couldn't get it to take the registration either, but when they say type in your name exactly as it appears in the confirming email, they mean it.

Out of habit, I was hitting the space bar on the key board after my last name. When I typed it in with no extra space, Silverfast accepted the registration.

[btswireguy]

Hi Peter,
I even copied and pasted my name from the original on-line receipt & e-mail conformation. ( See my original post) It would eliminate this problem even if I misspelled my name on the order. (My credit card wouldn?t have worked.) I sent an e-mail the same day to tech support and have not received an answer as of yet. I am a little disgusted with paying for a product and not being able to use it.
Hi Eric,
I did contact your support team directly at "support@silverfast.de".
What is the "normal" turnaround time for your support to answer. It's a good thing I have my previous version. You have the best scanner interface on the market but if it won't install, it's useless.
Mike

[Peter Calvin]

Mike,

If you are in the US, you can call their Florida office for registration and installation help. I had a serial number problem with my SF Ai and HDR 6 upgrades and they took care of it right away.

Peter

[LSI_Flyvbjerg]

Mike.

I?ll call our support today to ask why they haven?t answered yet. Normally you should have an answer within few days.

Eric.

[LSI_Support]

Dear btswireguy,
please send an e-mail to clovis.engelhardt@silverfast.com

give your rejected serial number and the exact version number of SilverFast (given in title bar of the software).

[btswireguy]

Hi,
I wanted to express my appreciation to Kristian in technical support. A re-issue of username and password solved the problem.
Again, some of the frustration comes from knowing there is no better scanner software on the market and I didn?t want to anything else interim.
Thank you all,
Mike

[Nunatak]

Likewise ...

Thanks to Martin Leschke for supplying me with the new registration number. I'm guessing new purchases were linked to the wrong serial generator.

Peter
the born 2 design
design guy

[photo2001]

Eric,

Can you or someone PLEASE HELP? I've sent several messages to lasersoft support explaining the problem with getting SilverFast SE to accept the serial number, and no answers yet. I paid for the software and downloaded it, and I would like it to work. I see that others have gotten satisfactory answers to the same issue. Why can't I get a response?

This is really unacceptable.

photo2001

[LSI_Flyvbjerg]

Photo2001.

Sorry for the inconvenience . I?ll contact the support.

Eric.

[Guest]

Photo2001

Could you give me anything (like subject), so I could search for the e-mail ? Sometimes it could take 3 or 4 days to answer to an e-mail.

Kristian Kratzenstein

[photo2001]

Dear Eric and Kristian,

Thank you for helping me out with this.

Two of the emails I sent had the following headings, (the first one is the most recent email and I sent it to: clovis.engelhardt@silverfast.com with heading: SilverFast SE version 6 won't accept Serial Number.

The next one went to the support email address with heading:
SilverFast SE version 6 problem.

I think I've sent out about five messages to date.

Sincerely yours,
photo2001

[LSI_Kratzenstein]

Hi,

I found the E-Mail (from 4th Oct) and will answer to it.

Kristian Kratzenstein