Hello,
I have bought few days ago new scanner Nikon LS-8000ED with bundled SilverFast Ai and SilverFast HDR. When I unpack parcel there were older version of SilverFast - SilverFast 5.5.
As I heard I am entitled to get current versions of SilverFast.
What should I do to get them ?
Michal
Older bundled version actualisation
Moderator: LSI_Moeller
Dear Michal,
I am sorry that you bought an old version, but there has been no free upgrade for silverfast versions in the past.
Only if you would have recieved an older version and the next week you would have been able to buy a newer one.
Silverfast 6 is 2 years in the market now - so it is well known.
You have still the abiltiy to buy the upgrade with a lower price here :
http://www.silverfast.com/product/en.ht ... upgrade5-6
kind regards
I am sorry that you bought an old version, but there has been no free upgrade for silverfast versions in the past.
Only if you would have recieved an older version and the next week you would have been able to buy a newer one.
Silverfast 6 is 2 years in the market now - so it is well known.
You have still the abiltiy to buy the upgrade with a lower price here :
http://www.silverfast.com/product/en.ht ... upgrade5-6
kind regards
Sascha Bruhn
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
The scanner vendors buy a specific version for distribution with their scanners at one time and distribute that version through the retail chain. WHen you purchase the scanner several years after that production run, you still get what was originally packaged in the box. No fault or unfairness intended. i agree it is upsetting to have to pay additional for the latest version. i bought a scanner years ago, just to get a full version of Photoshop. A month later the new version of Photoshop came out and i had to pay the upgrade price. It was still cheaper than paying full retail for Photoshop and i found that the new features were usefull.
You could try taking it up with the company that you bought the scanner from but i doubt that they will be amenable. Nikon will likely be the same. Silverfast is certainly not being unfair as they were bound by the contract with Nikon when Nikon purchased the software several years ago. If Nikon had purchased a license to distribute to the user whatever version what current at the time the user purchased the product, then Nikon would have provided a way for you to update for free.
Frank
BTW, " i do not work for Silverfast"
You could try taking it up with the company that you bought the scanner from but i doubt that they will be amenable. Nikon will likely be the same. Silverfast is certainly not being unfair as they were bound by the contract with Nikon when Nikon purchased the software several years ago. If Nikon had purchased a license to distribute to the user whatever version what current at the time the user purchased the product, then Nikon would have provided a way for you to update for free.
Frank
BTW, " i do not work for Silverfast"
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Helpful Corn
- SilverFast User
- Posts: 60
- Joined: Sat Jul 24, 2004 12:01 am
Sorry, Michal, but I agree with degrub and Mr Bruhn. The lifecycles of computer hardware, peripherals, and software are so short these days, it really makes it imperative for the consumer to do some homework before making a purchase. You should always do a quick search online, or talk to the vendors directly to find out which versions of the software will be shipping with your hardware.
Since you have only recently made your purchase, you might be able to return the scanner to the store after you politely explain your dilemma to the manager. S/he might be much more inclined to help you out if you:
a) made your purchase with a credit card (I'm sure they'd prefer to process a return instead of a chargeback)
b) allow them to substitute a different item from their store that is more suitable to your purposes.
Good luck! I hope it all works out for you.
Since you have only recently made your purchase, you might be able to return the scanner to the store after you politely explain your dilemma to the manager. S/he might be much more inclined to help you out if you:
a) made your purchase with a credit card (I'm sure they'd prefer to process a return instead of a chargeback)
b) allow them to substitute a different item from their store that is more suitable to your purposes.
Good luck! I hope it all works out for you.
Just to throw in my 2 cents, too:
- I bought the Nikon LS4000 with SF 5.0 a couple of years ago (with a free update from Nikon immediately after buying, to 5.2 I think, but this was free anyway); I paid for 5.5 one year later, then for SF 6 again.
This is fair, of course, after all I got more than when buying the scanner, and every regular LaserSoft customer would have had to do this.
What I don't like about this is that I felt more or less forced to upgrade, because the older versions used to be quite buggy, and getting updates in order to get your machine to crash 2 or 3 times less often is what you learn with almost every piece of software you buy nowadays.
Getting the customer to pay for bug fixes (wrapped into some (more or less usable) new features) seems to be the usual strategy of most software companies.
(To be fair, the upgrades to 5.5 and 6 really delivered some nice new functionality!)
- Of course, when you buy a scanner you should expect to get up-to-date software with it, not a version from 1 or 2 years ago. This is, however, the responsibility of the scanner manufacturer (who, as LSI_Bruhn mentioned, buys the software from LaserSoft and sells it to the customer), and not of LaserSoft.
- The LS-8000, however, has been discontinued since about 1 year ago when they released the LS-9000, so don't get me wrong, but that a discontinued product comes with old software is no great surprise.
Regards,
BB
- I bought the Nikon LS4000 with SF 5.0 a couple of years ago (with a free update from Nikon immediately after buying, to 5.2 I think, but this was free anyway); I paid for 5.5 one year later, then for SF 6 again.
This is fair, of course, after all I got more than when buying the scanner, and every regular LaserSoft customer would have had to do this.
What I don't like about this is that I felt more or less forced to upgrade, because the older versions used to be quite buggy, and getting updates in order to get your machine to crash 2 or 3 times less often is what you learn with almost every piece of software you buy nowadays.
Getting the customer to pay for bug fixes (wrapped into some (more or less usable) new features) seems to be the usual strategy of most software companies.
(To be fair, the upgrades to 5.5 and 6 really delivered some nice new functionality!)
- Of course, when you buy a scanner you should expect to get up-to-date software with it, not a version from 1 or 2 years ago. This is, however, the responsibility of the scanner manufacturer (who, as LSI_Bruhn mentioned, buys the software from LaserSoft and sells it to the customer), and not of LaserSoft.
- The LS-8000, however, has been discontinued since about 1 year ago when they released the LS-9000, so don't get me wrong, but that a discontinued product comes with old software is no great surprise.
Regards,
BB
Dear customers,
bug fixes have to be free, but for e.g. multiuser support was not ment be with in the early 6 and have been supplied with 6.2 for free also, so even functionally has been given free of charge in this case.
I think everybody could have his individual critics or favours but there is always our goal to keep everyone happy.
kind regards
bug fixes have to be free, but for e.g. multiuser support was not ment be with in the early 6 and have been supplied with 6.2 for free also, so even functionally has been given free of charge in this case.
I think everybody could have his individual critics or favours but there is always our goal to keep everyone happy.
kind regards
Sascha Bruhn
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
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Helpful Corn
- SilverFast User
- Posts: 60
- Joined: Sat Jul 24, 2004 12:01 am
Dear Michal,
it is you decision as it was buying the scanner with an old software. I can just recommend the upgrade which is still accessable for 65$.
I understand that you are dissatrjust bought a scanner and should spend money again.
kind regards
it is you decision as it was buying the scanner with an old software. I can just recommend the upgrade which is still accessable for 65$.
I understand that you are dissatrjust bought a scanner and should spend money again.
kind regards
Sascha Bruhn
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel
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