Help...Invalid Serial Number

[mcpo22]

I installed my Epson 4990 Photo Scanner yesterday and installed SF SE that came bundled with it. After experimenting and researching I decided to upgrade to the SF Ai6 Version, and ordered the downloadablre version. I religiously followed the instructions for re-serialization (about 20 times) and all I get is the dialog box saying "Invalid Serial Number" I have scoured the web-site, read and followed everything regarding the process, scoured this forum, and am still stumped. I have filed a report through tech support, but if anyone can give me any ideas to get me up and running with my upgraded version I would greatly appreciate it. Nothing pisses me off more than problems like this that render my purchase unusable. Someone please help.

[RAG]

How long was the serial number you entered? I believe it should be 35 characters long including the hyphens.

[mcpo22]

30 Characters with the hyphens..(I believe it is the new style serial #)

[RAG]

Six groups with five characters each?

[mcpo22]

Yes, six groups, 5 characters each.

[RAG]

This might seem like a silly question, but are you entering the serial number from your original CD?

[mcpo22]

Problem Solved!!!!!

First of all I was misled by the following statement in the email from LaserSoft when given my serial number: "You will need to reserialise your already installed version as described on our website to enable the additional features with your new serial number"

Based on that, I assumed (after reading their directions on the web-site) that I could do this by launching my current version (SE), following their procedures and entering the serial number. WRONG! I assumed from their email, that my SE version would be unlocked to add the Ai version.

I called Sales at their Ft. Lauderdale Office this afternoon to express my unhappiness, and a friendly sales rep informed me I had to do the following: Download the Ai DEMO (and associated Docs/Movies), uninstall the SE version completely, Install the Ai demo, launch it and enter the serial number given to me. It worked flawlessly...I am now up and running.

I'm a relatively computer literate guy, and their email with my license was MISLEADING...and caused me a lot of grief. I hope this helps someone else out there in the future...it was frustrating!!!!!!

Anyway, thanks for indulging me

[RAG]

Glad to hear you got it working and that it turned out to be something simple.

Thanks for sharing the solution with everyone!