Greyscale scan problem on photoshop CS2 produces lines

[pentacor_justin]

Silverfast Ai - v6.4.2r1e

I have installed this on Photoshop CS2 on a dual 1.8GHZ G5, when I scan in greyscale mode it produces lines thick interlace lines over the entire image and produces a double image behind.

All other modes work, RGB, Lineart etc.

The strange thing is that the preview scan is perfect.

Please could a mod reply as this needs fixing urgently.

(Of course the workaround is to scan rgb and then convert to greyscale)

cheers

one more thing

...Using scanner: Epson Perfection 4990 PHOTO

and it's worth noting that I had it installed on Photoshop CS1 where it worked fine and then I installed it to Photoshop CS2 at a later date.

Please help!

[LSI_Sperling]

dear pentacor_justin

please delete once the LaserSoft Imaging folder.


On a typical Windows XP installation, the " Lasersoft Imaging " folder is to be found at: C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging

On a typical Mac OS X installation, the " LaserSoft Imaging " folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging

Please check, if the problem is gone.

If there is any problem left please use our online support and send to us an exact step-by-step report how to reproducing the error:

http://www.silverfast.com/show/support/en.html

kind regards

Christoph