Frame not adjustable, 'Find Image Frame' not working

[camp-echo]

Opened up Studio AI this evening and couldn't manually adjust the frame to fit the image. The frame is frozen at the perimeter of the preview window. Also the 'Find Image Frame' button is not working.

I tried re-installing - didn't help. Any ideas?

[LSI_Noack]

Dear camp-echo

try deleting the SilverFast preferences files (while SF isn't running) and check whether this does improve the situation.

On a typical Windows XP installation, the SilverFast "Prefs" folder is to be found at:
C: \ Documents and Settings \ (your username) \ Application Data \ Lasersoft Imaging \ SilverFast \

If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

On a typical Mac OS X installation, the SilverFast "Prefs" folder is to be found at:
/ User / (your username) / Library / Preferences / LaserSoft Imaging / SilverFast /

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -