EpsonPerfectionV800 crashes after iSRD scan 60% 0f time

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animanjt
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Posts: 2
Joined: Tue Jul 11, 2017 9:03 pm
Scanner: Epson perfection V800
SilverFast Product: SE

EpsonPerfectionV800 crashes after iSRD scan 60% 0f time

Postby animanjt » Tue Jul 11, 2017 9:15 pm

On Windows 7, with the latest Epson Driver version 3.9.3.2 for the Epson Perfection V800, while running Silverfast version 8.0.1v45 either in Pilot mode or not, the scanner crashes usually just after the infrared scan is completer. An Epson 'error' message shows up and the communication with the scanner is lost. Seems to be a bug. Any workaround? :(

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LSI_Ketelhohn
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Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time

Postby LSI_Ketelhohn » Fri Jul 14, 2017 3:46 pm

Dear user,

Please install the latest update from our website.
Version 8.0 is very old.

Kind regards,
Arne

animanjt
Visitor
Posts: 2
Joined: Tue Jul 11, 2017 9:03 pm
Scanner: Epson perfection V800
SilverFast Product: SE

Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time

Postby animanjt » Sat Jul 15, 2017 4:55 pm

Thanks, it's much better now, though it did crash once or twice over a couple days of scanning.
JT

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LSI_Ketelhohn
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Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: EpsonPerfectionV800 crashes after iSRD scan 60% 0f time

Postby LSI_Ketelhohn » Thu Jul 20, 2017 9:20 am

Dear JT,

Have you tried resetting SilverFast through the welcome screen's service dialog.
Maybe the update was not able to update all the settings.
In case you still have difficulties please contact us through the "Request online support" entry in the SilverFast Help menu.


Kind regards,
Arne


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