Can you give me a help?

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sutor2008
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Joined: Thu Oct 12, 2017 5:08 pm
Scanner: Reflecta y Canon
SilverFast Product: Ai Studio

Can you give me a help?

Postby sutor2008 » Thu Oct 12, 2017 5:21 pm

Dear Sirs,
I have the Silver Fast and the Siver Fast HDR with windows 10.
My scaner are: Reflecta and Canon 9000F MarkII

In the same computer I have the Power Director and Color Director, both in last version from Ciberlink. The program are original.

Recently I upgrade your software to the last spanish version 8.8.0r.10

After that I can open the pthers programs. Appear a window with the following message:

"The procedure entry point is not found -crtCreateSymbolicLinkW in the dynamic link library C/Windows/System32/MSVCP110.dll"

How I have a copoy of hard disc I recover the older and It works correctly but when I upgrade again the last version the problem is again.

Thanks for your help.

I hope you excuse my english.

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LSI_Ketelhohn
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Re: Can you give me a help?

Postby LSI_Ketelhohn » Mon Oct 16, 2017 3:44 pm

Dear user,

make sure all your windows updates are fully installed.
The MSVCP110.dll is part of the Microsoft visual C++ Redistributables.
Maybe those need to be reinstalled.

Kind regards
Arne

sutor2008
Visitor
Posts: 3
Joined: Thu Oct 12, 2017 5:08 pm
Scanner: Reflecta y Canon
SilverFast Product: Ai Studio

Re: Can you give me a help?

Postby sutor2008 » Mon Oct 16, 2017 8:05 pm

Thank you Arne for your answer.

The situation is realy crazy because my Windows is original and update recently.
If I try to reinstal the file like you explain me the programe does not work.

I will try de following step. I uninstalled the Power Director and Color director completly.
I upgrade your sofware at last version and I instal again de Power Director and Color Director.

I give you the results.

sutor2008
Visitor
Posts: 3
Joined: Thu Oct 12, 2017 5:08 pm
Scanner: Reflecta y Canon
SilverFast Product: Ai Studio

Re: Can you give me a help?

Postby sutor2008 » Tue Oct 17, 2017 5:30 pm

Thanks Arne for your sugestion,

I install de last version of VisualC redistributable and all is correct. My version before was from 2015.

Sorry for my bad experience and thanks agin for all.

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LSI_Ketelhohn
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Re: Can you give me a help?

Postby LSI_Ketelhohn » Mon Oct 23, 2017 1:08 pm

Good to hear that you managed to solve your issue.

Best regards
Arne


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