Basic question about using Silverfast

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Sierraspun
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Joined: Tue Mar 24, 2009 5:39 pm

Basic question about using Silverfast

Postby Sierraspun » Tue Mar 24, 2009 5:56 pm

I have an Epson Perfection 2450, and installed Silver Fast Ai 6 about 6 months ago. I used it a couple of times to do simple scans with no problems. At that time, I did not have Photoshop installed on my computer (I use Win XPHE SP3), but have since installed PS CS3. Now when I try to open Silverfast, the SFLaunch screen gives me a window in which I must designate a Plug-In folder. I do not know what to use as a plug-in folder - it gives me the Epson folder, but I do not know which subfolder I should use. I have also installed it as a plug-in in Photoshop, and I can open Silverfast from within Photoshop, but I don't always want to do that - I'd just like to scan a document to send via email, etc, not work on in Photoshop. Forgive me if this question is incoherent, but I don't really know enough to ask the right questions. I guess what I'd really like to know is how to open Silverfast with the Launcher as I did before.

Thanks for any help.

Glenna

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Re: Basic question about using Silverfast

Postby LSI_Luebker » Wed Mar 25, 2009 11:24 am

Dear Glenna,

is it possible that you moved the SilverFast *.8ba file from the SilverFast Application directory into the plugin directory of Photoshop ?

The easiest way for you would probably be to just reinstall SilverFast.
best regards,

Thomas Luebker,
LaserSoft Imaging AG

Sierraspun
Visitor
Posts: 3
Joined: Tue Mar 24, 2009 5:39 pm

Re: Basic question about using Silverfast

Postby Sierraspun » Wed Mar 25, 2009 2:05 pm

No, all my Silverfast files are in the LaserSoft directory, including the SilverFast (EpsonIT8).dba plugin. Should I tell it this directory when the opening screen asks for the plugin directory?

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Re: Basic question about using Silverfast

Postby LSI_Luebker » Wed Mar 25, 2009 5:26 pm

Dear Customer,

please just reinstall SilverFast this should be the fastest way to get you working again.
best regards,

Thomas Luebker,
LaserSoft Imaging AG

Sierraspun
Visitor
Posts: 3
Joined: Tue Mar 24, 2009 5:39 pm

Re: Basic question about using Silverfast

Postby Sierraspun » Thu Mar 26, 2009 4:56 pm

Thanks for your help - I've taken my problem to Support Assistant as a more appropriate place.

LSI_Luebker
SilverFast Master
SilverFast Master
Posts: 591
Joined: Mon May 07, 2007 9:43 am

Re: Basic question about using Silverfast

Postby LSI_Luebker » Thu Mar 26, 2009 5:37 pm

thank you this makes dealing with your problem a lot easier for us
best regards,

Thomas Luebker,
LaserSoft Imaging AG


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