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Moderator: LSI_Moeller
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ianders1
- SilverFast Professional
- Posts: 214
- Joined: Wed Jul 18, 2001 1:00 am
- Location: Jacksonville, FL
- Contact:
Lately, I've noticed that the forums are full of tech support issues. #1 must be the OSX sham. By that I mean Apple's useless waste of everyone's time. OSX is great and all, but it has bogged down everyone from Adobe to Silverfast for far too long. And just when everyone had gotten 90% of their products working, Jaguar (10.2) comes out and once again Silverfast and 5,000 other products don't work, again.
I wish Apple would do like Microsoft and make things just a little more backwards compatible. Sure, OSX is all-new, but stuff that works in 10.0, 10.1 not working in 10.2, what a piece of !@#$. And don't tell me that you weren't upset by the lack of an upgrade price.
I wonder
why software development has slowed to a crawl in the last year or so.
Not too pick on Apple, but I really feel bad for everyone bitching and moaning at Lasersoft when they're just trying to keep up with Apple.
As for me, personally, I've never had any problems with my version of Silverfast, and I would like to help other users and pass along my knowledge, but the board is clogged with "I can't get it to install", "Where is OSX support", "Why won't it work with Firewire", etc.
I believe that is the reason the Lasersoft people are asking the Problem form be used.
To end on a more positive note, Silverfast 6 is an AMAZING product, and I am a passionate fan. Let's hope Apple and Lasersoft can get everything working so the focus can be on product development instead of just getting things to work.
To all at Lasersoft, keep up the great work, unfortunately for you guys those of us who love the software aren't the ones you hear from.
Happy New Year
I wish Apple would do like Microsoft and make things just a little more backwards compatible. Sure, OSX is all-new, but stuff that works in 10.0, 10.1 not working in 10.2, what a piece of !@#$. And don't tell me that you weren't upset by the lack of an upgrade price.
I wonder
why software development has slowed to a crawl in the last year or so.
Not too pick on Apple, but I really feel bad for everyone bitching and moaning at Lasersoft when they're just trying to keep up with Apple.
As for me, personally, I've never had any problems with my version of Silverfast, and I would like to help other users and pass along my knowledge, but the board is clogged with "I can't get it to install", "Where is OSX support", "Why won't it work with Firewire", etc.
I believe that is the reason the Lasersoft people are asking the Problem form be used.
To end on a more positive note, Silverfast 6 is an AMAZING product, and I am a passionate fan. Let's hope Apple and Lasersoft can get everything working so the focus can be on product development instead of just getting things to work.
To all at Lasersoft, keep up the great work, unfortunately for you guys those of us who love the software aren't the ones you hear from.
Happy New Year
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LSI_Flyvbjerg
- LSI Staff
- Posts: 666
- Joined: Mon Feb 04, 2002 1:00 am
- Location: Kiel
Dear Gregory.
The meaning of the problem report form is that we at LaserSoft hopefully can get a clearer picture of the problem itself. When users wrote to our support email adress, they often forgot to mention what system they are using, which SilverFast version and sometimes even what type of scanner. The same happens in this forum, Quite often, we have to ask for a more detailed description.
Of course, useres can post their problems here in the forum, but they should also fill in the problem report. The problem report secures that the problem will be forwarded to a person that can take care of it. The problem report should be used instead of the old support email adress, NOT instead of the forum.
BTW, thank you very much for reporting us so many bugs/issues. In the weeks before christmas, we have fixed them all (I hope), especially the copying of the original frame dimensions in the JobManager.
Best regards
Eric.
The meaning of the problem report form is that we at LaserSoft hopefully can get a clearer picture of the problem itself. When users wrote to our support email adress, they often forgot to mention what system they are using, which SilverFast version and sometimes even what type of scanner. The same happens in this forum, Quite often, we have to ask for a more detailed description.
Of course, useres can post their problems here in the forum, but they should also fill in the problem report. The problem report secures that the problem will be forwarded to a person that can take care of it. The problem report should be used instead of the old support email adress, NOT instead of the forum.
BTW, thank you very much for reporting us so many bugs/issues. In the weeks before christmas, we have fixed them all (I hope), especially the copying of the original frame dimensions in the JobManager.
Best regards
Eric.
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