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SilverFast SE 8 Quit & will not restart

Posted: Wed May 10, 2017 4:27 am
by HighwayJim
While processing a second batch of images after having just purchased this software the app quit and will not restart. Processing these images is a mater of some urgency...very frustrating! A solution would be greatly appreciated.

Re: SilverFast SE 8 Quit & will not restart

Posted: Fri May 12, 2017 5:03 pm
by LSI_Ketelhohn
Dear user,

Maybe the crash has damaged the settings files.
Try resetting SilverFast through the welcome screen's service dialog.

Kind regards,
Arne

Re: SilverFast SE 8 Quit & will not restart

Posted: Mon May 15, 2017 4:29 am
by LucienXavier
Beyond resetting the software, are there any other ideas?

Mine just started quitting consistently after installing an update - I tried to uninstall and then reinstall the program but it doesn't seem to work?

I'm using OSX 10.10.5.

Any help would be greatly appreciated.

Re: SilverFast SE 8 Quit & will not restart

Posted: Mon May 15, 2017 4:17 pm
by LSI_Ketelhohn
Dear user,

For more help please contact us through the SilverFast Help menu by selecting "Request online Support".
That automatically sends us your support files for analysis.

Kind regards,
Arne