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Unable to scan at 5000 dpi with XE

Posted: Sun Jun 11, 2017 1:42 pm
by edwardkaraa1
Hello,

I have been using the XE for over a month now, scanning at resolutions between 2700 to 3600 dpi, but never tried to scan at the highest optical resolution of 5000 dpi. When I tried it today, the scan comes out distorted in the height direction. It looks like it was stretched horizontally. Scanning at 5000 dpi with CyberviewX does not reproduce this problem. Any idea what could be the problem?

Thanks!

Edward

Re: Unable to scan at 5000 dpi with XE

Posted: Mon Jun 12, 2017 1:03 pm
by LSI_Ketelhohn
Dear Edward,

The manufacturer driver SilverFast is using currently has an issue. The manufacturer is already aware of the issue and currently working to solve this. An updated driver will be included in our next update.

Kind regards,
Arne

Re: Unable to scan at 5000 dpi with XE

Posted: Thu Jun 15, 2017 5:45 am
by edwardkaraa1
Thank you very much Arne!

Re: Unable to scan at 5000 dpi with XE

Posted: Thu Jun 15, 2017 4:12 pm
by LSI_Ketelhohn
You are welcome. :-)