Quick Question regarding 6450

flatbed scanners for Umax

MretzNashe
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Joined: Tue Oct 25, 2005 11:11 am

Quick Question regarding 6450

Postby MretzNashe » Tue Oct 25, 2005 11:59 am

Hello everyone. Recently, I took my Umax Astra 6450 firewire scanners out that I've had for years. Ever since I bought them, they were very difficult to use. I was only ever able to get them to work once a long time ago in Windows 98SE on a desktop. Now, I have two laptops with Windows 2000 and XP. Initially, I installed the software on 2000 and all the hardware seemed to function properly. However when I tried a scan and prescan, the images come out very oddly.

With or without something in the scanner, the same thing happens: an image of grayness that fades slowly to white shows up. I tried it on XP, no go there at all. I actually had a separate drive for one of the laptops that I put Windows 98SE on, and I can't even get the Device Manager to recognize the scanner, so 98SE is out as well. 2000 seems to be good. I tried both SilverFast and the OEM drivers (VistaScan) and the same gray image comes up.

I thought the first scanner I had was broken, but I have two Umax 6450s and tried the other. Same thing happened. My question is does anyone know how to remedy this situation?

Thank you for listening :)

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LSI_Noack
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Postby LSI_Noack » Tue Oct 25, 2005 12:31 pm

Dear MretzNashe

please post screenshots of your settings and an SF_Logfile. Further information on how to do this can be found in the FAQ of our website:

How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

MretzNashe
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Posts: 2
Joined: Tue Oct 25, 2005 11:11 am

Postby MretzNashe » Tue Oct 25, 2005 2:04 pm

<a href="/img/forum/prescan.jpg" target=_blank>Picture</a>

Hopefully, this will link you to the picture. Here is the contents of the Logfile:

*** SilverFast LOGFILE ***

In case of problems with SilverFast, please send the attached file to LaserSoft:
LaserSoft Imaging AG, Luisenweg 8; 24105 Kiel, Germany;
Tel: 0190/888853; Fax: 0431/56009-98; e-Mail: support@silverfast.de
LaserSoft Imaging Inc., 546 Bay Isles Road, Longboat Key, FL 34228, USA;
Tel: 941-383-7496; Fax: 941-387-7574; e-mail: info@lasersoft-imaging.com

This file, containing information which will also be asked in case of telephone-support,
facilitates the support if you have problems with SilverFast. Read this file carefully.
If you do not agree on sending us all the information, delete the information you don?t wish
to communicate.
Please note, however, that this will render the support and a solution more difficult.

If SilverFast doesn?t find your scanner, please perform the following steps:
1. Please check that your scanner is properly connected to your computer and is switched on.
2. Please check that your scanner is registrated in the list of supported scanners.
This list is located later in this logfile,
the entries begin with the Titel "Supp. Scanner:".
3. If your scanner is connected via USB or FireWire (IEEE 1394):
Make sure, that you have installed the most current driver for your scanner.


Date and time: 25.10.2005 8:6:57

Platform : PC
Plugin : PhotoShop
Host : 0x53464170 (SF_Launcher)
Host Serial : 103281

Path : C:\Program Files\LaserSoft\SilverFast UmaxSDK-SE\SilverFast (Umax-SE).8ba

Permissions : <SilverFast (Umax-SE).8ba>: unlocked
Permissions : <SilverFast UmaxSDK-SE>: unlocked
Permissions : <LaserSoft>: unlocked
Permissions : <Program Files>: LOCKED
Permissions : <C:>: unlocked

Version : SilverFast Umax-SE v6.4.2r9

System : Microsoft Windows 2000 (Version 5.0, Service Pack 3, Build 2195)
Memory : 192 MB RAM


-------------------------------------------------------------------------
Processor Information:
-------------------------------------------------------------------------
Pentium? III (0.18 ?m) With 256 KB On-Die L2 Cache , 995MHz

-------------------------------------------------------------------------
Memory Information
-------------------------------------------------------------------------
Physical Installed: 191MB
Physical Available: 67MB
Virtual Total: 2047MB
Virtual Available: 2035MB

-------------------------------------------------------------------------
Disk Information:
-------------------------------------------------------------------------
Drive Letter: C:\ fixed 2798MB total, 1041MB available
Drive Letter: D:\ fixed 14499MB total, 7845MB available

-------------------------------------------------------------------------
Monitor Information:
-------------------------------------------------------------------------
Number of Physical Monitors: 1
Primary Monitor Resolution: 1024 x 768
Primary Monitor Depth: 32

-------------------------------------------------------------------------
Detailed Hardware Information:
-------------------------------------------------------------------------
1394 devices
Description: SBP2 Compliant IEEE 1394 device
Location: SBP2
Driver mfg: IEEE 1394 SBP-2 Device Vendor
Low-level name: 1394\UMAX&Astra_6400______

DISPLAY devices
Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Path: \Device\VideoPdo0
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Path: \Device\VideoPdo2
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Path: \Device\VideoPdo1
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\Default_Monitor

Description: Default Monitor
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\Default_Monitor

Description: Digital Flat Panel (1024x768)
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\MS_0003

Description: Generic Television
Location: Monitor
Driver mfg: (Standard monitor types)
Low-level name: Monitor\PNP09FE

ESS devices
Description: MPU-401 Compatible MIDI Device
Location: MEDIA
Driver mfg: Microsoft
Path: \Device\00000030
Low-level name: MAESTRO_MIDIUART

Description: Standard Game Port
Location: MEDIA
Driver mfg: (Standard system devices)
Path: \Device\00000031
Low-level name: MAESTRO_GAMEPORT

HTREE devices

IDE devices
Name: Compaq DVD-ROM SD-C2402
Description: CD-ROM Drive
Location: CDROM
Driver mfg: (Standard CD-ROM drives)
Low-level name: IDE\CdRomCompaq_DVD-ROM_SD-C2402_________________1A05____

Name: HITACHI_DK23BA-20
Description: Disk drive
Driver mfg: (Standard disk drives)
Low-level name: IDE\DiskHITACHI_DK23BA-20_______________________00E0A0A0

Name: IBM-DARA-218000
Description: Disk drive
Driver mfg: (Standard disk drives)
Path: \Device\Ide\IdeDeviceP0T0L0-2
Low-level name: IDE\DiskIBM-DARA-218000_________________________GL6CA50A

PCI devices
Description: RAGE MOBILITY M1
Location: Display
Driver mfg: ATI
Path: \Device\NTPNP_PCI0010
Low-level name: PCI\VEN_1002&DEV_4C4D&SUBSYS_B1110E11&REV_64

Description: Texas Instruments PCI-1450 CardBus Controller
Location: PCMCIA
Driver mfg: Texas Instruments
Path: \Device\NTPNP_PCI0002
Low-level name: PCI\VEN_104C&DEV_AC1B&SUBSYS_B1130E11&REV_03

Description: Texas Instruments PCI-1450 CardBus Controller
Location: PCMCIA
Driver mfg: Texas Instruments
Path: \Device\NTPNP_PCI0003
Low-level name: PCI\VEN_104C&DEV_AC1B&SUBSYS_B1130E11&REV_03

Name: Creative SB Audigy 2 (WDM)
Description: Creative Audigy Audio Processor (WDM)
Location: MEDIA
Driver mfg: Creative Technology, Ltd.
Low-level name: PCI\VEN_1102&DEV_0008&SUBSYS_20011102&REV_00

Name: Creative SB Audigy 2 (WDM)
Description: Creative Audigy Audio Processor (WDM)
Location: MEDIA
Driver mfg: Creative Technology, Ltd.
Low-level name: PCI\VEN_1102&DEV_0008&SUBSYS_20011102&REV_00

Description: VIA OHCI Compliant IEEE 1394 Host Controller
Location: 1394
Driver mfg: VIA
Low-level name: PCI\VEN_1106&DEV_3044&SUBSYS_30441106&REV_46

Description: VIA OHCI Compliant IEEE 1394 Host Controller
Location: 1394
Driver mfg: VIA
Low-level name: PCI\VEN_1106&DEV_3044&SUBSYS_30441106&REV_46

Description: Zurotech PCI 2309 Proteus (7134) WDM Video Capture
Location: Media
Driver mfg: Zurotech PCI 2309 Co.,Ltd
Low-level name: PCI\VEN_1131&DEV_7134&SUBSYS_20030919&REV_01

Description: Zurotech PCI 2309 Proteus (7134) WDM Video Capture
Location: Media
Driver mfg: Zurotech PCI 2309 Co.,Ltd
Low-level name: PCI\VEN_1131&DEV_7134&SUBSYS_20030919&REV_01

Name: LT Win Modem
Description: LT Win Modem
Location: Modem
Driver mfg: LT
Path: \Device\NTPNP_PCI0009
Low-level name: PCI\VEN_11C1&DEV_0445&SUBSYS_22038086&REV_00

Description: ESS Maestro2E PCI AudioDrive (WDM)
Location: MEDIA
Driver mfg: ESS Technology, Inc.
Path: \Device\NTPNP_PCI0007
Low-level name: PCI\VEN_125D&DEV_1978&SUBSYS_B1120E11&REV_10

Description: Intel(R) PRO/100+ MiniPCI
Location: Net
Driver mfg: Intel
Path: \Device\NTPNP_PCI0008
Low-level name: PCI\VEN_8086&DEV_1229&SUBSYS_22038086&REV_09

Description: Intel 82371AB/EB PCI to ISA bridge (EIO mode)
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0004
Low-level name: PCI\VEN_8086&DEV_7110&SUBSYS_00000000&REV_02

Description: Intel(r) 82371AB/EB PCI Bus Master IDE Controller
Location: hdc
Driver mfg: Intel
Path: \Device\NTPNP_PCI0005
Low-level name: PCI\VEN_8086&DEV_7111&SUBSYS_00000000&REV_01

Description: Intel 82371AB/EB PCI to USB Universal Host Controller
Location: USB
Driver mfg: Intel
Path: \Device\NTPNP_PCI0006
Low-level name: PCI\VEN_8086&DEV_7112&SUBSYS_00000000&REV_01

Description: Intel 82443BX Pentium(r) II Processor to PCI Bridge
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0000
Low-level name: PCI\VEN_8086&DEV_7190&SUBSYS_00000000&REV_03

Description: Intel 82443BX Pentium(r) II Processor to AGP Controller
Location: System
Driver mfg: Intel
Path: \Device\NTPNP_PCI0001
Low-level name: PCI\VEN_8086&DEV_7191&SUBSYS_00000000&REV_03

SBP2 devices
Description: UMAX 1394 Scanner
Location: Image
Driver mfg: UMAX DATA SYSTEMS INC.
Low-level name: SBP2\UMAX&Astra_6400______&CmdSetId104d8

STREAM devices
Description: Zurotech WDM TVTuner (TDA8275)
Location: MEDIA
Driver mfg: Zurotech Semiconductors
Low-level name: Stream\PhTVTune#PCI#VEN_1131&DEV_7134&SUBSYS_20030919&REV_01

Description: Zurotech WDM TVTuner (TDA8275)
Location: MEDIA
Driver mfg: Zurotech Semiconductors
Low-level name: Stream\PhTVTune#PCI#VEN_1131&DEV_7134&SUBSYS_20030919&REV_01

USB devices
Description: USB Root Hub
Location: USB
Driver mfg: (Standard USB Host Controller)
Path: \Device\USBPDO-0
Low-level name: USB\ROOT_HUB

Description: USB Storage Device Controller
Location: USB
Driver mfg: (Standard USB Mass Storage Driver)
Low-level name: USB\Vid_04da&Pid_0907&Rev_0100

Description: USB Mass Storage Device
Location: USB
Driver mfg: Microsoft
Low-level name: USB\Vid_05e3&Pid_0702&Rev_0002

Description: USB Composite Device
Location: USB
Driver mfg: (Standard USB Host Controller)
Low-level name: USB\Vid_060b&Pid_0541&Rev_0100

Description: USB Human Interface Device
Location: HIDClass
Driver mfg: (Standard system devices)
Low-level name: USB\Vid_060b&Pid_0541&Rev_0100&Mi_00

Description: USB Human Interface Device
Location: HIDClass
Driver mfg: (Standard system devices)
Low-level name: USB\Vid_060b&Pid_0541&Rev_0100&Mi_01

USBSTOR devices
Name: 04DA 0907 USB Device
Description: Disk drive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\Disk04DA____0907____________0010

Name: ST320082 2A USB Device
Description: Disk drive
Driver mfg: (Standard disk drives)
Low-level name: USBSTOR\DiskST3200822A______________0811

-------------------------------------------------------------------------
End Hardware Detail List
-------------------------------------------------------------------------


-------------------------------------------------------------------------
Supported CPU features:
-------------------------------------------------------------------------
MMX yes
SSE yes
SSE2 no
3DNOW! no

Supp. Scanner: <UMAX> <PowerLook 1000 > <0=0x0>
Supp. Scanner: <UMAX> <PowerLook 1100 > <0=0x0>
Supp. Scanner: <UMAX> <PowerLook 1120 > <0=0x0>
Supp. Scanner: <UMAX> <Mirage D-16L > <0=0x0>
Supp. Scanner: <UMAX> <Mirage II > <0=0x0>
Supp. Scanner: <UMAX> <Mirage IIse > <0=0x0>
Supp. Scanner: <UMAX> <PS-2400X > <0=0x0>
Supp. Scanner: <UMAX> <Power Look > <0=0x0>
Supp. Scanner: <UMAX> <PowerLook II > <0=0x0>
Supp. Scanner: <UMAX> <PL-II > <0=0x0>
Supp. Scanner: <UMAX> <Power Look 2000 > <0=0x0>
Supp. Scanner: <UMAX> <PowerLook 2100XL> <0=0x0>
Supp. Scanner: <UMAX> <PowerLook III > <0=0x0>
Supp. Scanner: <UMAX> <PowerLook 3000 > <0=0x0>
Supp. Scanner: <UMAX> <Astra 600S > <0=0x0>
Supp. Scanner: <UMAX> <Astra 1200S > <0=0x0>
Supp. Scanner: <UMAX> <Astra 1220S > <0=0x0>
Supp. Scanner: <UMAX> <Astra 1220U > <0=0x0>
Supp. Scanner: <UMAX> <Astra 2000U > <0=0x0>
Supp. Scanner: <UMAX> <Astra 2100U > <0=0x0>
Supp. Scanner: <UMAX> <Astra 2200 > <0=0x0>
Supp. Scanner: <UMAX> <Astra 2400S > <0=0x0>
Supp. Scanner: <UMAX> <Astra 4000U > <0=0x0>
Supp. Scanner: <UMAX> <Astra 3400> <0=0x0>
Supp. Scanner: <UMAX> <Astra 5400> <0=0x0>
Supp. Scanner: <UMAX> <Astra 6400 > <0=0x0>
Supp. Scanner: <UMAX> <UMAX S-12G > <0=0x0>
Supp. Scanner: <UMAX> <UMAX S-12 > <0=0x0>
Supp. Scanner: <UMAX> <SuperVista S-12 > <0=0x0>


*** END ***

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LSI_Noack
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Posts: 1432
Joined: Wed Oct 22, 2003 1:30 pm
Location: Kiel, Germany
Contact:

Postby LSI_Noack » Tue Oct 25, 2005 3:24 pm

Dear MretzNashe

no obvious problem in configuration or setup. We will need to check this out in our internal testing center. I will contact you about our findings.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -


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