SilverFast 8.exe has stopped working

All problems are not listed anywhere

Moderator: LSI_Ketelhohn


SilverFast 8.exe has stopped working

Postby ecmichel » Mon Jul 08, 2013 5:37 pm

I'm using the latest version SIlverFast 8.0.1r26 in Win 7 x64. Whenever I try to scan at 7200dpi using Multi-Exposure, iSRD, and AACO, the program crashes at the "processing" stage. If I disable iSRD but keep the other tools, the scan will proceed successfully. The problem is that I need all these tools. Resetting SilverFast in the Service Dialogue does not help. My scanner is Plustek OpticFilm 8200i. Thanks for your help.
ecmichel
Visitor
 
Posts: 2
Joined: Wed Mar 06, 2013 3:03 pm

Re: SilverFast 8.exe has stopped working

Postby LSI_Ketelhohn » Mon Jul 15, 2013 4:42 pm

Dear customer,

How much memory does your system have installed?

In the SilverFast preferences' general tab you will find the possibility to assign more memory to Silverfast.

Here you will also find the possibility to define the location for the temporary files.
In case you have a second hard drive installed please try moving the temporary files there.
Simply create a new folder on the other drive, select it here and restart SilverFast.

kind regards,
Arne Ketelhohn.
User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
 
Posts: 2505
Joined: Wed May 28, 2008 11:19 am
Location: Kiel, Germany

Re: SilverFast 8.exe has stopped working

Postby ecmichel » Tue Jul 16, 2013 2:38 am

Using a network location to store temporary files did not work. However, using an external USB drive did work. That seemed to solve the problem. Thanks!
ecmichel
Visitor
 
Posts: 2
Joined: Wed Mar 06, 2013 3:03 pm

Re: SilverFast 8.exe has stopped working

Postby LSI_Ketelhohn » Tue Jul 16, 2013 4:58 pm

Dear ecmichel,

Great that it worked for you.
Please ignore my mails.
I forwarded your other post before I saw that you solved your issue.

kind regards,
Arne ketelhohn


Dear customers,

I have forwarded some posts to our support system for analysis of your issues.

kind regards,
Arne Ketelhohn.
User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
 
Posts: 2505
Joined: Wed May 28, 2008 11:19 am
Location: Kiel, Germany


Return to All other problems

Who is online

Users browsing this forum: No registered users and 0 guests