Search found 4055 matches

by LSI_Ketelhohn
Tue Jun 27, 2017 2:22 pm
Forum: Nikon
Topic: Scanner error NikonFS when using SR-21 Film Strip Adapter
Replies: 10
Views: 1285

Re: Scanner error NikonFS when using SR-21 Film Strip Adapter

Dear Magnus, The message itself means that the scanner has sent an error message. Please open the OS X System report. Apple symbol -> about this Mac -> System Report... -> Hardware/Firmware. Check the product version (this is actually the firmware version). It should be 1,10. An older firmware is no...
by LSI_Ketelhohn
Tue Jun 27, 2017 2:09 pm
Forum: Imaging in general
Topic: How To Automatically Scan 35mm Negative Scanning in Silverfast 8
Replies: 1
Views: 10

Re: How To Automatically Scan 35mm Negative Scanning in Silverfast 8

Dear Chris, You can find the "Find frames" option in the Frame menu. That allows you to create individual frames for each image. It is also possible to draw a new frame by click&drag outside an existing frame. The batch scan can be started by clicking and holding the scan button for a ...
by LSI_Ketelhohn
Mon Jun 26, 2017 4:12 pm
Forum: HDR (48bit HDR processing)
Topic: Batch Process HDR Files
Replies: 1
Views: 5

Re: Batch Process HDR Files

Dear David, Yes the SilverFast HDR Studio is in deed the best way to do this. If you do not already own o license the easiest way to get one is through an upgrade to the SilverFast Archive Suite. It adds a SilverFast HDR Studio license to your existing scanning software. There you can load batches o...
by LSI_Ketelhohn
Mon Jun 26, 2017 4:08 pm
Forum: Epson
Topic: TIF corrupted
Replies: 1
Views: 10

Re: TIF corrupted

Dear user,

no there have been no changes regarding the Tiff output.
Which bit depth did you select?
How large are the files?

Please test if deactivating the HiRePP feature in the preferences' special tab makes a difference. Maybe Corel Photopaint cannot open multi layer tiffs.


Kind regards,
Arne
by LSI_Ketelhohn
Mon Jun 26, 2017 4:05 pm
Forum: Nikon
Topic: Scanner error NikonFS when using SR-21 Film Strip Adapter
Replies: 10
Views: 1285

Re: Scanner error NikonFS when using SR-21 Film Strip Adapter

Dear Magnus,

that message shows that the scanner itself has sent an error.
Which scanner model and operating system are you using?

Kind regards,
Arne
by LSI_Ketelhohn
Mon Jun 26, 2017 9:58 am
Forum: Nikon
Topic: Not able to batch scan with LS5000 & SF200
Replies: 1
Views: 6

Re: Not able to batch scan with LS5000 & SF200

Dear user,

you can switch to batch mode by clicking and holding the scan button.
Additionally you must set the image auto adjustment in the preferences' auto tab and the maximum number of scans in the special tab.

Kind regards,
Arne
by LSI_Ketelhohn
Mon Jun 26, 2017 9:55 am
Forum: German Support
Topic: Einstellungen speichern
Replies: 10
Views: 128

Re: Einstellungen speichern

Bei selbst erstellten Workflows wir automatisch der Reguläre Auflösungsregler verwendet.

Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Mon Jun 26, 2017 9:51 am
Forum: Reflecta
Topic: Imges with iSRD severely pixellated ProScan 10T
Replies: 1
Views: 7

Re: Imges with iSRD severely pixellated ProScan 10T

Dear Phil, You are probably scanning a very dense film type like B&W or Kodachrome film. These emulsions block the scanner's infrared channel and cause distortions like the ones you describe. Such film unfortunately can not be corrected using infrared. You can switch to the software based SRDx t...
by LSI_Ketelhohn
Mon Jun 19, 2017 1:08 pm
Forum: German Support
Topic: Hilfe bei Bildqualität
Replies: 2
Views: 48

Re: Hilfe bei Bildqualität

Hallo Olaf,

Ihre letzte Anfrage habe ich einmal zur Prüfung an unseren Support Center gesendet.

Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Mon Jun 19, 2017 1:04 pm
Forum: Installation Problems
Topic: No interface at all but program is running
Replies: 1
Views: 20

Re: No interface at all but program is running

Dear Sherry, have you tried resetting SilverFast through the Welcome screen's service dialog? If not please try that. Reinstalling does not do this. If that does not help check your system setting's "Apps & features". Look for the "Web Companion" and other software from LavaS...
by LSI_Ketelhohn
Mon Jun 19, 2017 11:29 am
Forum: Installation Problems
Topic: Silverfast not starting
Replies: 1
Views: 15

Re: Silverfast not starting

Dear user,

Please download our Support tool and try resetting SilverFast through that.
Reinstalling does not reset the software.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Jun 16, 2017 3:32 pm
Forum: German Support
Topic: Hilfe bei Bildqualität
Replies: 2
Views: 48

Re: Hilfe bei Bildqualität

Hallo Olaf,

Haben sie schon sichergestellt, dass das neuste Update von unserer Webseite installiert ist?


Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Thu Jun 15, 2017 4:15 pm
Forum: Installation Problems
Topic: Silverfast Ai Studio 8 Upgrade
Replies: 3
Views: 32

Re: Silverfast Ai Studio 8 Upgrade

Dear Andrew,

good to hear that.
Have a nice day.

Kind regards,
Arne
by LSI_Ketelhohn
Thu Jun 15, 2017 4:12 pm
Forum: PIE
Topic: Unable to scan at 5000 dpi with XE
Replies: 3
Views: 42

Re: Unable to scan at 5000 dpi with XE

You are welcome. :-)
by LSI_Ketelhohn
Mon Jun 12, 2017 1:13 pm
Forum: German Support
Topic: SilverFast HDR 8 erscheint unter macOS nicht im Launchpad
Replies: 1
Views: 19

Re: SilverFast HDR 8 erscheint unter macOS nicht im Launchpad

Sehr geehrter Herr Bockstegers, Das Launchpad wird von OS X/macOS selbst verwaltet und Einträge dort automatisch erstellt. Dies lässt sich von den Programmen selbst leider nicht festlegen. Launchpad sollte automatisch alle Programme im Programme Ordner anbieten. Falls dort Einträge verloren gehen od...

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