Search found 4137 matches

by LSI_Ketelhohn
Fri Sep 15, 2017 4:29 pm
Forum: PIE
Topic: PIE PrimeFilmXE: film positioning
Replies: 1
Views: 10

Re: PIE PrimeFilmXE: film positioning

Dear user,

it does not really matter. But it is suggested to place the dull (emulsion) side downwards to prevent dust from settling on it.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:27 pm
Forum: Installation Problems
Topic: Silverfast cant find scanner
Replies: 3
Views: 183

Re: Silverfast cant find scanner

The version from the CD will be too old for OS X 10.12.
make sure you are using the latest update from our website.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:25 pm
Forum: Installation Problems
Topic: Installation problem
Replies: 1
Views: 11

Re: Installation problem

Dear Joe,

make sure you have installed the latest driver from the Plustek website and the latest SilverFast update from our website.


kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:23 pm
Forum: Installation Problems
Topic: SilverFast Ai Installation Error
Replies: 7
Views: 500

Re: SilverFast Ai Installation Error

Dear user,

SilverFast 6 is too old for OS X 10.11.
This operating system requires at least SilverFast 8.
If your scanner is supported in OS X 10.11 you can get an upgrade through our online store.


Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:21 pm
Forum: Tips & Tricks
Topic: Cancel All button
Replies: 1
Views: 8

Re: Cancel All button

Dear user,

you can cancel all scans in a batch by holding the Alt-button while clicking the cancel button in the scan progress window.


Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:18 pm
Forum: Reflecta
Topic: Can't select correct media
Replies: 3
Views: 28

Re: Can't select correct media

The error refers to which feed is being used. The scanner states that it can not detect if a filmstrip or slide is inserted.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 4:08 pm
Forum: German Support
Topic: Nikon Coolscan V Vorschauscan Problem
Replies: 1
Views: 8

Re: Nikon Coolscan V Vorschauscan Problem

Hallo Franz,

Im JobManager müssen die Rahmen müssen leider individuell gesetzt werden. Ansonsten müssen Sie den einfachen Stapelbetrieb (ohne JobManager) verwenden. Dann verwenden alle Bilder die Einstellungen des aktuellen Rahmen.

Mit freundlichen Grüßen,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 3:51 pm
Forum: OSX - Problems
Topic: Highest resolution not possible when scanning in OSX
Replies: 1
Views: 9

Re: Highest resolution not possible when scanning in OSX

Dear user,

please make sure you have the latest SilverFast update installed. It will warn you when your settings exceed the scanner's limitations.
The device can only produce image data up to 4GB.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 3:49 pm
Forum: All other problems
Topic: DNG file Save problem in folder who is opened with Adobe Bridge
Replies: 1
Views: 7

Re: DNG file Save problem in folder who is opened with Adobe Bridge

Dear user,

yes unfortunately Adobe bridge blocks the writing process of the image und SilverFast can not prevent that.
So you will have to save to a folder not monitored by Bridge.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 3:42 pm
Forum: Installation Problems
Topic: second hand Scanner
Replies: 1
Views: 6

Re: second hand Scanner

Dear user,

please contact us through the contact form in our Support Assistant.


Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 15, 2017 3:39 pm
Forum: OSX - Problems
Topic: no Digital Ice wth my Reflecta Pro4000 ?
Replies: 1
Views: 2

Re: no Digital Ice wth my Reflecta Pro4000 ?

Dear user,

the ICE tool is an on/off feature and unlike iSRD has no way to influence it's exact settings.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 08, 2017 4:57 pm
Forum: German Support
Topic: Update
Replies: 1
Views: 27

Re: Update

Guten Tag, SilverFast sollte sich in Ihrem Download Ordner befinden. Ansonsten können Sie einfach das neuste Update von unserer Webseite herunter laden und direkt installieren. Unsere Updates sind immer vollständige Installationsdateien. Laden Sie auf keinen Fall die dll von einer alternativen Downl...
by LSI_Ketelhohn
Fri Sep 08, 2017 4:54 pm
Forum: About SilverFast
Topic: IR scanning problems
Replies: 3
Views: 45

Re: IR scanning problems

It is included in our latest SilverFast update. You need at least SilverFast 8.8 and it will be shown below the iSRD icon.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 08, 2017 4:52 pm
Forum: Installation Problems
Topic: Serial number missing Silverfast8
Replies: 1
Views: 20

Re: Serial number missing Silverfast8

Dear user,

You will have to contact your friend about that.

Kind regards,
Arne
by LSI_Ketelhohn
Fri Sep 08, 2017 4:50 pm
Forum: Reflecta
Topic: Can't select correct media
Replies: 3
Views: 28

Re: Can't select correct media

Dear user, This is a message that is issued by the scanner. It come up when the scanner can not detect the inserted film material. Please make sure the scanner has the latest firmware installed. The firmware (a 64kb size .bin file) can be downloaded from the manufacturer's website and transferred to...

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