Search found 4171 matches

by LSI_Ketelhohn
Mon Oct 23, 2017 1:34 pm
Forum: Nikon
Topic: NIKON COOL SCAN V ED NOT SCANNING FILM STRIP
Replies: 3
Views: 115

Re: NIKON COOL SCAN V ED NOT SCANNING FILM STRIP

Dear Tomasz,

That happens when the scanner can not detect the beginning of the film correctly.
Is there a little bit of unexposed film at the start of the strip?
The scanner is looking for a dark border when searching for the beginning of the film.

Kind regards,
Arne
by LSI_Ketelhohn
Mon Oct 23, 2017 1:25 pm
Forum: Imaging in general
Topic: Auto Frame Alignment
Replies: 1
Views: 4

Re: Auto Frame Alignment

Dear user,

This is done when the auto frame finding is activated.
Please note that frame rotation is not available for HDR(i) RAW archive files.

kind regards,
Arne
by LSI_Ketelhohn
Mon Oct 23, 2017 1:08 pm
Forum: About SilverFast
Topic: Can you give me a help?
Replies: 4
Views: 21

Re: Can you give me a help?

Good to hear that you managed to solve your issue.

Best regards
Arne
by LSI_Ketelhohn
Mon Oct 16, 2017 4:24 pm
Forum: German Support
Topic: SilverFast ICC-Profile
Replies: 1
Views: 41

Re: SilverFast ICC-Profile

Die Profile gehören zu Braun/Reflecta Geräten.

Mit freundlichen Grüssen
Arne
by LSI_Ketelhohn
Mon Oct 16, 2017 4:16 pm
Forum: New features wishlist
Topic: Fix the batch automatic incremental file naming
Replies: 1
Views: 14

Re: Fix the batch automatic incremental file naming

Dear user,

This happens because the last used name is read and that includes the last number. There is an option to remove numbers from the end of the name in the batch scan dialog. In case you do not see it make sure you are using the latest update from our website.

Kind regards
Arne
by LSI_Ketelhohn
Mon Oct 16, 2017 4:10 pm
Forum: Imaging in general
Topic: 2 problems with reflecta RPS 10m
Replies: 3
Views: 23

Re: 2 problems with reflecta RPS 10m

Hello

Do you get that effect with every image?

Have you contacted the manufacturer's support about this? It looks more like a hardware issue then one caused by software.

Kind regards
Arne
by LSI_Ketelhohn
Mon Oct 16, 2017 3:57 pm
Forum: About SilverFast
Topic: JPEG / JP2
Replies: 1
Views: 18

Re: JPEG / JP2

Guten Tag,

Sie haben als Ausgabeformat eine 16/48/64 Bit Farbtiefe ausgewählt.
JPEG kann keine 16/48/64 Bit Daten speichern.
Um JPEG auswählen zu können wählen Sie als Ausgabefarbtiefe z.B. 48 ->24 Bit aus.

Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Mon Oct 16, 2017 3:44 pm
Forum: About SilverFast
Topic: Can you give me a help?
Replies: 4
Views: 21

Re: Can you give me a help?

Dear user,

make sure all your windows updates are fully installed.
The MSVCP110.dll is part of the Microsoft visual C++ Redistributables.
Maybe those need to be reinstalled.

Kind regards
Arne
by LSI_Ketelhohn
Wed Oct 11, 2017 2:49 pm
Forum: Imaging in general
Topic: BATCH Overview pre scan -> changes - > scan
Replies: 3
Views: 36

Re: BATCH Overview pre scan -> changes - > scan

currently it is not possible to adjust the overview process. But I have forwarded your request to our product management.

Kind regards,
Arne
by LSI_Ketelhohn
Wed Oct 11, 2017 2:33 pm
Forum: Tips & Tricks
Topic: Erstellung einer mehrseitigen PDF Datei
Replies: 4
Views: 963

Re: Erstellung einer mehrseitigen PDF Datei

Sehr geehrter Darius,

Die PDF Ausgabe ist eine Funktion die mit unserer Software kaum genutzt wird, daher ist diese recht simple gehalten. Ihre Anfrage habe ich aber an unser Produktmanagement weiter geleitet.

Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Tue Oct 10, 2017 2:57 pm
Forum: Imaging in general
Topic: BATCH Overview pre scan -> changes - > scan
Replies: 3
Views: 36

Re: BATCH Overview pre scan -> changes - > scan

Dear user,

The Overview only creates small thumbnails for selecting the images. Working in the JobManager creates actual higher resolution previews.

kind regards,
Arne
by LSI_Ketelhohn
Tue Oct 10, 2017 2:53 pm
Forum: Installation Problems
Topic: Silverfast 8 Ai Studio does not start
Replies: 3
Views: 48

Re: Silverfast 8 Ai Studio does not start

Dear Gleb, Please check the driver manufacturer in the device manager. Is it LaserSoft Imaging? It should not be Nikon. If it is Nikon you need to uninstall the scanner through the device manager and "remove the driver". (Did you do that? Uninstalling Nikon Scan will normally not be enough...
by LSI_Ketelhohn
Tue Oct 10, 2017 2:40 pm
Forum: German Support
Topic: Rahmen-Nummerierung umgekehrt
Replies: 2
Views: 22

Re: Rahmen-Nummerierung umgekehrt

Sehr geehrter Herr Müller,

Momentan kann die Reihenfolge der Bilder nur über den JobManager der Ai Studio angepasst werden. Dort können Bilder beliebig verschoben werden.

Mit freundlichen Grüssen,
Arne
by LSI_Ketelhohn
Tue Oct 10, 2017 2:15 pm
Forum: All other problems
Topic: I cannot save my work in a file
Replies: 3
Views: 168

Re: I cannot save my work in a file

Dear user, the described issue has already been corrected. Have you checked your security software. Some third party virus scanners can cause such issues if set too strict. A similar issue can occur if other software is running that might be indexing images on the disk. Adobe Bridge for example is k...
by LSI_Ketelhohn
Tue Oct 10, 2017 2:04 pm
Forum: About SilverFast
Topic: iSDR Problem mit Version 8.8.0r10
Replies: 3
Views: 56

Re: iSDR Problem mit Version 8.8.0r10

Das ist etwas merkwürdig.
Haben Sie SilverFast schon einmal über den Service Dialog des Wilkommen Fenster zurück gesetzt?
Falls das nicht hilft kontaktieren Sie uns doch bitte einmal über den "Online Support anfordern" Eintrag im Hilfe Menü.

Mit freundlichen Grüssen
Arne

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