On 2001-12-17 10:10, Anonymous wrote:
Sorry, re: the earlier post, Silverfast does not come bundled with the Epson 2450 where I live.
On 2002-01-09 02:31, wptski wrote:
Reviving an old post but your answer is may not be correct unless the LSI policy is different for other scanners!
I recently got a Epson Perfection 2450 Photo which came bundled with SilverFast SE. I called and asked if I could upgrade to the Ai version. I was told yes and I was to be charged the difference between the two, just as you stated here.
I noticed that my unbilled activity on my credit card showed the full cost of SF Ai! I called back today and was told that you "can't" upgrade from a bundled version! They admitted that I was given false information when the order was placed. The more I think about it, they should have notified me that there was a mistake made when the order was placed before charging my credit card.
Hmmm, even the people that actually take the orders are not very informed at LSI!
You being support may not know what your sales policies really are.
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