powerlook 180 scanning problems

All the problems with other film scanners

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JohnnyBoy
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Posts: 1
Joined: Wed Aug 18, 2004 2:45 pm

powerlook 180 scanning problems

Postby JohnnyBoy » Wed Aug 18, 2004 2:59 pm

I have just installed Silverfast Ai6. However every time I attempt to scan an individual slide, the scanner sounds like it is having a "go" then gives an error message "An error occured at the start of the scanning process. Cannot focus". I can't seen to get around this, any answers?

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LSI_Bruhn
SilverFast Expert
SilverFast Expert
Posts: 266
Joined: Wed Oct 29, 2003 7:29 pm
Location: Kiel
Contact:

Postby LSI_Bruhn » Wed Aug 18, 2004 4:31 pm

Dear JohnnyBoy,

please write to our support using the support formular here :

http://www.silverfast.com/problemreport/en.html

...send the "SF_Logfile" attached to your email, please.

hold "STRG" / "CTRL" when you start SilverFast and it will be copied to your desktop.

kind regards
Sascha Bruhn

LaserSoft Imaging AG
Luisenweg 6-8
24105 Kiel


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