Highest resolution not possible when scanning in OSX

Problems with OSX 10.x

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andrevdvries
Visitor
Posts: 1
Joined: Mon Sep 11, 2017 10:04 pm
Scanner: EPSON V850
SilverFast Product: SE Plus

Highest resolution not possible when scanning in OSX

Postby andrevdvries » Mon Sep 11, 2017 10:08 pm

Dear Lasersoft users,

While scanning with my EPSON V850, under every condition and setting, it's not possible for me to scan in fullest resolution using the MAC OS version of Silverfish SE Plus though using Windows it's not a problem at all. Also the ME and IR function are not used in MAC OS but in windows they are! What goes wrong here? See attached pictures.

Kind regards,
André
Attachments
Screen Shot 2017-09-11 at 23.02.21.png
Screen Shot 2017-09-11 at 23.02.21.png (70.73 KiB) Viewed 76 times
Screen Shot 2017-09-11 at 23.02.32.png
Screen Shot 2017-09-11 at 23.02.32.png (89.95 KiB) Viewed 76 times

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LSI_Ketelhohn
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Joined: Wed May 28, 2008 11:19 am
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Re: Highest resolution not possible when scanning in OSX

Postby LSI_Ketelhohn » Fri Sep 15, 2017 3:51 pm

Dear user,

please make sure you have the latest SilverFast update installed. It will warn you when your settings exceed the scanner's limitations.
The device can only produce image data up to 4GB.

Kind regards,
Arne


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