CanoScan FS2710 callibrationproblem

All the problems with Canon film scanners

Jakob Arnholtz
Visitor
Posts: 2
Joined: Mon Sep 20, 2004 12:14 pm

CanoScan FS2710 callibrationproblem

Postby Jakob Arnholtz » Mon Sep 20, 2004 12:29 pm

Hi.
When I try to callibrate my Canon FS2710 Scanner, I am experiencing
the following errors:
I position my IT8 image in the scanner, and places the grid according to the manual. The scan begins. Then Photoshop telles me: Could not complete the import command because of a problem with the acquisition module. In the Silverfast interface I am now told, Name of reference file succcessfully read. but now I can only click start or cancel. Ok is greyed out. I click start and after a scan I am told: No refference data available. Then Silverfast and Photoshop freezes.
I am running Photoshop CS
and Windows XP
Can anyone please telle me, what I am doing wrong?
Kindly
Jakob Arnholtz :cry:

User avatar
LSI_Noack
LSI Staff
LSI Staff
Posts: 1432
Joined: Wed Oct 22, 2003 1:30 pm
Location: Kiel, Germany
Contact:

Postby LSI_Noack » Mon Sep 20, 2004 12:50 pm

Dear Jakob

please either contact support the usual way (via the problem report form at: http://www.silverfast.com/problemreport/en.html ) or upload a screenshot / scan of the target in question and the appropriate reference file you are using (if any).

Thanks in advance for your co-operation.

Jakob Arnholtz
Visitor
Posts: 2
Joined: Mon Sep 20, 2004 12:14 pm

Postby Jakob Arnholtz » Mon Sep 20, 2004 8:11 pm

Thank you.
I have already send some screenshots to you
Thanks in advance for your kind help.
Jakob :)


Return to “Canon”

Who is online

Users browsing this forum: No registered users and 2 guests