SilverFast SE 8 Quit & will not restart

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HighwayJim
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SilverFast Product: SE

SilverFast SE 8 Quit & will not restart

Postby HighwayJim » Wed May 10, 2017 4:27 am

While processing a second batch of images after having just purchased this software the app quit and will not restart. Processing these images is a mater of some urgency...very frustrating! A solution would be greatly appreciated.

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LSI_Ketelhohn
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Re: SilverFast SE 8 Quit & will not restart

Postby LSI_Ketelhohn » Fri May 12, 2017 5:03 pm

Dear user,

Maybe the crash has damaged the settings files.
Try resetting SilverFast through the welcome screen's service dialog.

Kind regards,
Arne

LucienXavier
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Joined: Mon May 15, 2017 4:27 am
Scanner: OpticFilm 8100
SilverFast Product: SE Plus

Re: SilverFast SE 8 Quit & will not restart

Postby LucienXavier » Mon May 15, 2017 4:29 am

Beyond resetting the software, are there any other ideas?

Mine just started quitting consistently after installing an update - I tried to uninstall and then reinstall the program but it doesn't seem to work?

I'm using OSX 10.10.5.

Any help would be greatly appreciated.

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LSI_Ketelhohn
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Re: SilverFast SE 8 Quit & will not restart

Postby LSI_Ketelhohn » Mon May 15, 2017 4:17 pm

Dear user,

For more help please contact us through the SilverFast Help menu by selecting "Request online Support".
That automatically sends us your support files for analysis.

Kind regards,
Arne


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